Successful Outsourcing and Multi-Sourcing

By: Mr Derek Parlour

ISBN-13: 9781472426468
ISBN-10: 1472426460
Publisher: Ashgate Publishing, Ltd.
Published date: 2014-08-28
The author of Successful Outsourcing and Multi-Sourcing is a practitioner heading an operation that handles 400 million customer contacts a year with less than 30 staff, through both outsourcing and multi-sourcing. As well a focus on multi-sourcing, the book addresses the question of why a business should outsource in the first place and how decisions to do this should be strategic, rather than it being something that happens by accident. This book serves as a valuable source of practical guidance for organisations looking at outsourcing strategy, outsourcing professionals, and those teaching or studying business topics.