Great Answers to Tough Questions at Work

By: Michael Dodd

ISBN-13: 9780857086396
ISBN-10: 0857086391
Publisher: John Wiley & Sons
Published date: 2016-07-25
“It’s a captivating, easy-to-follow book which promotes confidence and a positive “win-win-win” mindset for questioner, answerer and any audience beyond. At the core are the golden formulae and proven strategies for constructing inspirational answers — however challenging, vicious, tricky or stupid the questions. – You will be able to do better at work through having more effective and positive conversations with clients, prospective customers, colleagues, journalists and others – You will look, sound and feel more confident when on the receiving end of challenging questions – You will get to see the issues underlying tough questions that you face in a different, more positive, solution-oriented way – You will leave your questioners and any wider audience members more satisfied, inspired and keener to deal with you This book promotes a positive revolution in the fundamental approach to challenging conversations. “Great Answers To Tough Questions At Work” covers questions from the most common challenging sources – identified from the pre-session questionnaires sent out to participants before Michael Dodd’s world-wide speaking appearances. The results show the most frequent troublesome questions come from customers, prospects and your own colleagues. The underlying purpose of “Great Answers To Tough Questions At Work” is to progress readers into becoming inspirational communicators by transforming their approach to those professional conversations which form such a large part of business life”–